Back to Glossary
Growth marketing

Growth Hacking

Growth hacking is the multidisciplinary practice of identifying and improving key business metrics quickly and meaningfully.

The term growth hacking was coined by Sean Ellis in 2010 when he was advising a wave of early startups. His frustration was simple: most marketers were trained for brand campaigns, long planning cycles and budgets that young companies didn’t have. What startup founders needed instead was someone who could obsess over new users, test every channel at their disposal and drive measurable results fast.

Unlike traditional marketing, which is optimized for awareness and brand equity, growth hacking is optimized to drive measurable results at speed and scale. It is often characterized by data-driven experimentation, unconventional (even scrappy) tactics and cross-functional execution. 

The growth hacker mindset

The growth hacker mindset starts with one principle: everything is measured. A growth hacker doesn’t plan campaigns by gut feel; instead, they ask: What’s the metric that matters most right now?

  • Acquisition metrics: How many new customers visit our homepage today? Which landing pages convert?
  • Activation metrics: Did new signups complete onboarding?
  • Retention metrics: How many active users return weekly?
  • Revenue metrics: How much are customers paying and at what pricing tiers?
  • Referral metrics: Do customers invite others, creating a viral loop?

To answer these questions, growth hackers run constant A/B testing, deploy automation and obsess over feedback loops. Their approach is closer to a product development team than a marketing department. Growth hackers sit alongside engineers to ship experiments, often rewriting copy, adjusting UX flows or tweaking pricing on the fly.

By contrast, a marketing team might define brand campaigns for the quarter. A growth team ships dozens of tests weekly, each tied to a measurable outcome. The mindset is iterative: experiment, measure, iterate and scale.

A framework: The AARRR funnel

The best way to structure growth hacking is through the AARRR funnel, also called the pirate metrics framework:

  1. Acquisition – Getting traffic and signups. You’ll want to measure this through channels like SEO, social media, LinkedIn, paid ads and influencer campaigns.
  2. Activation – Delivering a strong first experience. You can track this by measuring the % of users completing onboarding or engaging with the core product.
  3. Retention – Bringing users back. You can do this via tactics like lifecycle email marketing, push notifications and improving user experience.
  4. Revenue – Monetization. You can optimize this by experimenting with trial-to-paid conversion, pricing tests and upsells.
  5. Referral – Creating loops where existing customers help bring in new ones. You’ll see this through mechanisms like Dropbox’s referral engine, Airbnb’s Craigslist growth hack or Slack’s team invitations.

Mapping growth hacking techniques to each stage helps startups prioritize where to focus. An early SaaS product struggling to keep users should target retention before scaling acquisition. An ecommerce brand with strong repeat purchase rates might focus on customer acquisition via content marketing and SEO.

Step-by-step growth hacking process

Growth hacking isn’t random — it follows a disciplined, step-by-step cycle:

  • Identify growth opportunities: Audit the customer journey. Where do users drop off? Where does the funnel leak? Example: a high signup rate but poor retention signals an onboarding issue.
  • Generate hypotheses: Develop specific ideas to close gaps. For example: if onboarding is weak, test shortening the signup form, adding tooltips to guide users or inserting a tutorial video that highlights the “aha moment.”
  • Run experiments: Use A/B testing to compare variations of copy, design, layout, calls-to-action or workflows. For instance, launch new landing pages, update homepage CTAs or test different email marketing cadences.
  • Track metrics: Measure conversion rate, daily active users and customer acquisition costs. Growth teams often build dashboards in Mixpanel or Amplitude.
  • Iterate quickly: Kill what doesn’t work. Double down where you see traction. Each cycle produces learnings that compound over time.

The key is to stay scalable and cost-effective. Growth hacking works because experiments are lightweight, repeatable and designed to scale once validated.

Case studies and examples of growth hacking

Some of the most famous examples of growth hacking show how creative tactics can unlock massive growth:

  • Airbnb and Craigslist: In the early days, Airbnb engineers wrote a script that allowed hosts to cross-post listings directly to Craigslist. Every post on Craigslist included a link back to Airbnb, funneling new users. This clever distribution engine let early Airbnb tap into an existing customer base at almost no cost.
  • Dropbox’s referral loop: Dropbox offered 500MB of free storage to both referrer and referee. This viral loop turned customers into advocates. The math was powerful: if every user invited just two others, growth compounded exponentially. This tactic helped Dropbox scale from 100,000 to four million users in just 15 months.
  • Slack onboarding: Slack’s growth didn’t come from ads — it came from onboarding design. New teams quickly saw value because channels were pre-populated, notifications were tuned and invites were seamless. Slack’s model proved that user experience is often the most important growth engine.
  • TikTok algorithm: TikTok didn’t rely on friend graphs. Instead, it showed viral content immediately to new signups, creating instant engagement. Its algorithm acted as a built-in influencer engine, helping the platform build an enormous global user base.

Digital channels and growth hacking tools

Modern growth hacking blends digital marketing channels with specialized growth hacking tools.

  • Search engine optimization (SEO): Consistently one of the most efficient growth strategies. Optimized content marketing drives steady inbound traffic.
  • Social media: Vital channels for both B2C virality and B2B customer acquisition. Many startups scale early through clever social media tactics — for example, TikTok challenges, Instagram reels or LinkedIn thought-leadership posts.
  • Influencer campaigns: From micro-influencers on TikTok to thought leaders on LinkedIn, influencer partnerships can drive brand credibility.
  • Email marketing automation: Still a core channel for retention. Tools like HubSpot and Customer.io allow targeted campaigns at scale.
  • Templates and automation tools: Prebuilt templates and no-code tools let small teams run complex campaigns quickly.
  • Analytics and A/B testing tools: Platforms like Optimizely, Amplitude and Google Optimize power the growth hacking process by making metrics visible and testable.

Growth hackers build a tool stack not to replace strategy, but to reduce guesswork and speed up iteration.

Challenges, trade-offs and the future of growth hacking

Despite its appeal, growth hacking carries risks:

  • Over-optimization: A homepage cluttered with pop-ups may spike conversion rate short term but lead to longer-term churn.
  • Vanity metrics: Chasing signups without activation creates false confidence.
  • Neglecting retention: Many startups celebrate acquisition but ignore churn, masking product-market fit problems.
  • Unsustainable hacks: What works at 1,000 users may collapse at 100,000.

That’s why the discipline is shifting. Growth hacking tactics are evolving into a broader growth marketing methodology. Sustainable growth requires balancing customer acquisition with retention, aligning pricing with value and embedding growth into product development itself.

The most successful entrepreneurs and growth leaders no longer treat growth hacking as a set of tricks. They treat it as an organizational culture — one that prioritizes experimentation, sustainable growth and a reliable, step-by-step process for turning insights into results.

Share on: