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A Collection of articles from The Review

If you're hoping to get better at talking to customers:

How to unearth early insights and cultivate the powerful customer relationships that will change the trajectory of your product

Mastering the Art of the Outcome: How Guru Turned Customer Success Into a Company Cornerstone

Mastering the Art of the Outcome: How Guru Turned Customer Success Into a Company Cornerstone

How Backcountry’s Support Reps Go the Extra Mile — And Get Invited to Their Customers’ Weddings

How Backcountry’s Support Reps Go the Extra Mile — And Get Invited to Their Customers’ Weddings

Start Up on the Right Foot — Build a Customer Advisory Board

Start Up on the Right Foot — Build a Customer Advisory Board

Your Users Deserve Better — An Inside Look at Remind’s Customer Obsession

Your Users Deserve Better — An Inside Look at Remind’s Customer Obsession

'Get in the Van' and Other Tips for Getting Meaningful Customer Feedback

'Get in the Van' and Other Tips for Getting Meaningful Customer Feedback

Eventbrite's Playbook for Building Amazing Customer Service from Scratch

Eventbrite's Playbook for Building Amazing Customer Service from Scratch

How to Engage Your Users to Build the Product They Actually Want

How to Engage Your Users to Build the Product They Actually Want

This Is How You Get People to Trust Your Product

This Is How You Get People to Trust Your Product