All of our Retention articles

21 Ways To Shore Up Your Customer Success Org

When operating in a downturn, founders have to make the most out of what they have in order to grow, including their existing customer relationships. This often means shining a spotlight on customer success orgs. To help, we spoke to over a dozen customer success experts for their best advice, pract

Stop Overcomplicating It: The Simple Guidebook to Upping Your Management Game

Russ Laraway wades through all of the competing opinions, complex frameworks and advice out there on how to be a better manager, creating a simple, data-backed leadership toolkit.

"Take Control of Your Desk," And Other Career Tips for ICs, Managers & Founders

After an 11-year career as an HR exec at Splunk, Shreya Iyer unpacks her comprehensive guide to startup career growth, with tailored tips for candidates approaching career planning, managers looking to retain top talent, and startups carving out their career development plans.

The 25 Micro-Habits of High-Impact Managers

Sharp folks from across the First Round community share the small habits that great managers do, including delivering feedback with care, opening up about failure, and sending praise up the chain.

Why This Engineering Leader Thinks You Shouldn’t Aim for Zero Regrettable Attrition

As Greenhouse’s CTO, Mike Boufford built an engineering team that grew from one to 60 in its first five years — with zero regrettable attrition.

Use This Equation to Determine, Diagnose, and Repair Trust

Anne Raimondi has headed up product, marketing and operations at big names throughout tech. This one lesson is at the heart of her approach to leadership.

Betterment Tested Three Performance Management Systems So You Don't Have To

As Founder and CEO of Betterment, Jon Stein realized startups can't just establish one way to measure employee performance — they have to continually iterate as they grow. Here's how to do it well.

Our 6 Must Reads for First-Time Managers to Hit the Ground Running

Becoming a manager is like no other professional experience. It requires gaining a whole new skillset incredibly fast. This list will help you nail that transition.

The Best Interview Questions We've Ever Published

Over the years, we've published interview questions recommended by leaders across every field. Here are the very best for hiring excellent performers every time.